When booking does not go to plan.

Check that you are on the correct event, date and seller language site. Preserve booking references and error messages without sharing sensitive payment information.

If payment appears to fail, check your seller booking history before paying again. Contact the seller and card issuer about an uncertain charge.

Compare the exact ticket holder name and required identification against the event notice. Ask the seller about corrections before travel.

Check cancellation deadlines and charges on your actual order. Never assume resale or name transfer is allowed.